Company
Help
Quick answers for customers and providers. Still stuck? Reach us from Contact.
Customers
How do I book?
Open Find a Barber on the web app, pick a shop or barber, choose a service and time, then confirm. You will get a booking confirmation in the app.
Can I cancel or reschedule?
Yes, from your booking detail while the appointment is still active. Cut-off times and any fees are shown before you confirm.
How do payments work?
You can pay online (where enabled) or at the shop. Online payments use a hold-and-confirm flow so a slow payment does not leave the slot in limbo.
Providers
How do I join?
Use Join as a Barber, create your account, and finish onboarding (profile, hours, services). Shops can add staff after verification.
When do I get paid?
Online bookings settle on a weekly cycle. You can track gross, commission, and settlements in Earnings. You do not need to request a payout.
Why is my calendar empty?
Check that you are viewing the correct shop and day. Appointments appear for held and confirmed bookings in your shop timezone.
Need something else? Contact support.